Terms of service

JNF GROUP LTD trading as Clara Nutrition

NZBN: 9429050175611

Last Updated: 18/12/2025

1. Agreement to Terms

Welcome to Clara Nutrition. These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and JNF GROUP LTD trading as Clara Nutrition ("Clara Nutrition", "we", "us", or "our") governing your access to and use of our website located at www.claranutrition.com.nz (the "Website") and the purchase of products through our Website.

By accessing our Website, creating an account, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional terms and conditions that may apply. If you do not agree to these Terms, you must not use our Website or purchase our products.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website following any changes constitutes acceptance of those changes.

2. Eligibility

To use our Website and purchase products, you must:

Be at least 18 years of age or the age of majority in your jurisdiction;
Have the legal capacity to enter into binding contracts;
Provide accurate and complete registration information;
Not be prohibited from purchasing goods under New Zealand law or any other applicable jurisdiction.

3. Account Registration

You may be required to create an account to access certain features of our Website. When creating an account, you agree to:

Provide accurate, current, and complete information;
Maintain and promptly update your account information;
Maintain the security of your password and account;
Accept responsibility for all activities that occur under your account;
Notify us immediately of any unauthorised use of your account.

We reserve the right to suspend or terminate your account at our discretion if we believe you have violated these Terms.

4. Products and Pricing

4.1 Product Information

We endeavour to provide accurate product descriptions, images, and pricing information on our Website. However, we do not warrant that product descriptions, images, or other content on our Website are accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition in accordance with our Returns Policy.

4.2 Pricing

All prices displayed on our Website are in New Zealand Dollars (NZD) and include Goods and Services Tax (GST) where applicable. We reserve the right to change prices at any time without prior notice. The price charged for a product will be the price displayed on the Website at the time of order placement.

4.3 Product Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at our sole discretion. In the event a product is unavailable after you have placed an order, we will notify you and offer a full refund or an alternative product.

5. Orders and Payment

5.1 Order Acceptance

Your order constitutes an offer to purchase products from us. We reserve the right to accept or reject your order for any reason, including but not limited to: product availability, errors in product or pricing information, or suspected fraudulent activity. An order is only accepted when we send you an order confirmation email.

5.2 Payment Methods

We accept payment via major credit cards (Visa, Mastercard, American Express), debit cards, and other payment methods as displayed at checkout. All payments are processed securely through our third-party payment processor. By providing payment information, you represent and warrant that you are authorised to use the designated payment method.

5.3 Payment Security

We use industry-standard encryption and security measures to protect your payment information. We do not store your full credit card details on our servers. All payment processing is handled by PCI-DSS compliant payment processors.

5.4 Order Cancellation

You may request to cancel an order before it has been shipped by contacting our customer service team. Once an order has been shipped, it cannot be cancelled, but you may return it in accordance with our Returns Policy.

6. Shipping and Delivery

6.1 Shipping Methods and Costs

Shipping methods and costs are calculated at checkout based on delivery address, order weight, and selected shipping speed. We offer shipping within New Zealand and may offer international shipping to select countries. Free shipping promotions may apply and are subject to terms specified at the time of promotion.

6.2 Delivery Times

Estimated delivery times are provided at checkout and in your order confirmation. Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, incorrect addresses provided by customers, or circumstances beyond our control.

6.3 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the shipping carrier. We recommend purchasing shipping insurance for high-value orders.

6.4 International Shipping

International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping costs.

7. Returns and Refunds

7.1 Returns Policy

We want you to be satisfied with your purchase. If you are not entirely satisfied, you may return your products within 365 days of delivery, subject to the following conditions:

Proof of purchase must be provided;
Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product;
Products must not be expired or past their best-before date.

7.2 Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. Shipping costs are non-refundable unless the return is due to our error.

7.3 Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

8. New Zealand Consumer Law

Our products come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a failure of substantial character and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a failure of substantial character.

Nothing in these Terms is intended to exclude, restrict, or modify any consumer rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable consumer protection legislation that cannot be excluded, restricted, or modified by agreement.

9. Health and Safety Disclaimer

9.1 General Disclaimer

The products sold on our Website are nutritional supplements and are not intended to diagnose, treat, cure, or prevent any disease. The information provided on our Website is for general informational purposes only and is not intended as medical advice.

9.2 Consultation Recommendation

Before using any dietary supplement, you should consult with a qualified healthcare professional, especially if you are pregnant, nursing, have a medical condition, or are taking any medications. You should not use our products as a substitute for professional medical advice, diagnosis, or treatment.

9.3 Allergen Information

Our products may contain allergens. Please carefully read all product labels and ingredient lists before consuming any product. If you have known allergies or sensitivities, consult with a healthcare professional before use.

9.4 Individual Results

Results from using our products may vary from person to person. Any testimonials or reviews displayed on our Website represent individual experiences and are not guaranteed outcomes.

10. Intellectual Property

All content on our Website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of JNF GROUP LTD or its content suppliers and is protected by New Zealand and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content from our Website without our prior written consent, except for personal, non-commercial use.

11. Prohibited Uses

You agree not to use our Website:

For any unlawful purpose or in violation of any applicable laws or regulations;
To infringe upon the intellectual property rights of others;
To transmit any harmful code, viruses, or malicious software;
To engage in any fraudulent activity, including using false identity or payment information;
To interfere with or disrupt the Website or servers connected to the Website;
To collect or harvest personal information of other users;
To resell our products without our express written permission;
To engage in any activity that could damage our reputation or business.

12. Privacy

Our privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Website, you consent to the collection and use of your information as described in our Privacy Policy.

We comply with the Privacy Act 2020 and the New Zealand Information Privacy Principles in handling your personal information.

13. Limitation of Liability

To the maximum extent permitted by law, JNF GROUP LTD and its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with:

Your use or inability to use our Website or products;
Any unauthorised access to or use of our servers or any personal information stored therein;
Any interruption or cessation of transmission to or from our Website;
Any errors or omissions in any content on our Website;
Any conduct of third parties on or related to our Website.

Our total liability to you for any claims arising out of or relating to these Terms or your use of our Website shall not exceed the amount you paid to us for products in the 12 months preceding the claim.

This limitation of liability does not affect your statutory rights under the New Zealand Consumer Law or any other consumer protection legislation that cannot be excluded or limited.

14. Indemnification

You agree to indemnify, defend, and hold harmless JNF GROUP LTD and its directors, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: your use of our Website or products; your violation of these Terms; your violation of any rights of another party; or any claim that your use of our Website caused damage to a third party.

15. Dispute Resolution

15.1 Informal Resolution

If you have a dispute with us, we encourage you to contact us first to attempt to resolve the dispute informally. Please contact our customer service team at support@claranutrition.co.nz with details of your concern. We will endeavour to respond within 2 days and work with you to find a resolution.

15.2 Mediation

If informal resolution is unsuccessful, either party may refer the dispute to mediation administered by the Resolution Institute in accordance with its specific Mediation Rules. The mediation will be conducted in Christchurch, New Zealand, unless otherwise agreed.

15.3 Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of New Zealand. Subject to any rights you may have under the Consumer Guarantees Act 1993, you agree to submit to the non-exclusive jurisdiction of the courts of New Zealand.

16. Third-Party Links

Our Website may contain links to third-party websites or services that are not owned or controlled by JNF GROUP LTD. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we are not responsible or liable for any damage or loss caused by your use of any third-party websites or services.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties.

18. Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorised representative of JNF GROUP LTD.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and JNF GROUP LTD regarding your use of our Website and the purchase of products, and supersede all prior agreements, understandings, and communications, whether written or oral.

20. Contact Information

If you have any questions, concerns, or complaints about these Terms or our products, please contact us: